How to choose the right Logistics Company

As a business owner or the person responsible for shipping within your business, you need to know how to choose the right logistics company for your business. There are so many different companies offering logistics services, so how do you decide which one is right for you? 

We’ve compiled a list of five factors to consider when choosing a logistics company for your business. The five areas we believe are important to consider include capabilities, customer service, speed and reliability, price and reputation. 

Capabilities

Of course, the first factor to consider when you are choosing your logistics company is: does the company offer the services you require? When assessing the logistics company’s capabilities, consider the size of your business, the number of shipments you will have, the frequency of shipments and the type of shipment. It is important to consider the type of shipment because for some products, like chemicals, special paperwork is required. 

At AFFA, we work with businesses of all different sizes in a wide range of different industries. Our services include freight by air, sea and road, UK courier delivery, international shipping and more. No matter the size of your business, our dedicated and experienced team can help get your goods to the right place. Visit our service pages or contact us to find out more about each of the services we provide.

Customer service

When choosing a logistics company to work with, quality customer service should be high on your consideration list. We know how important it is to be able to ask questions, give someone a call to find out where your goods are and to know your goods are safe and secure. You should also look into the insurance that companies will provide in the unlikely event of your goods getting lost in transit.

Our customer service team is contactable by phone, email or via our online enquiry forms. We have lots of happy customers, many of whom have been with us for years. All of our services include insurance and warehousing so you know your goods are in safe hands when using any of our logistics services.

Speed and reliability

No matter what industry you are in, when choosing a logistics company you will want peace of mind that your goods will be delivered in a timely manner. As well as goods being delivered on time, you will likely also want to be able to track your shipments online. Reliability is also a very important factor; as a business you will want a company that you can rely on and not have to constantly chase for updates.  A good place to start is to take a look at testimonials and reviews of a company to see what their clients have to say about them.

When using our logistics services, you will not only benefit from our years of experience but also be able to utilise our tracking capabilities. AFFA utilises BoxTop, Track and Trace and EDI transmissions to keep track of shipments in our care. We regularly receive fantastic feedback from our clients and are recognised as a highly reliable logistics company. If you would like any more information please get in touch via our online contact form or give us a call.

Price

Price is always a consideration when choosing a service provider. At AFFA we provide no-obligation quotes as well as competitive pricing. When you use our services we guarantee we will deliver the service you pay for alongside excellent customer service.

Reputation 

Businesses live by their reputation, so it is important to do your research when choosing a logistics company. Take a look at reviews, testimonials and the company’s website to get a real understanding of its reputation. 

We have more than 40 years’ experience in the logistics business, have worked with hundreds of businesses of varying sizes and are proud to be a member of BIFA (British International Freight Association). We are proud of our excellent reputation and will continue to deliver a high-quality service to all of our customers, in order to maintain it.